Personal Consumer Loan Support

Provider Capital Group is here to answer any of your questions. For your reference, we have provided answers to a number of questions that are frequently asked that may assist you in making an informed decision on your personal loan.

Frequently Asked Questions (FAQs)

How long will it take to get my personal loan approved?

Once you have submitted your online application, you will hear back from our loan administrator within 24 hours.

Once my personal loan is approved, how long will it take to receive the funds?

Once your loan application has been approved and all information required has been received, funds are directly deposited into your account within 24 hours. Deposit time may vary depending on the financial institution.

Can I pay off my loan at any time during the contract?

Yes. Our loans are open-ended and they can be paid in full or additional partial payments made at anytime through the contracted period without penalty.

How do I pay out my loan early?

You can call our offices at our toll free number 1-866-340-5559 and speak with a customer care agent during regular business hours.

I have changes to my personal information e.g. address, banking or credit card information (e.g. expiry date), how do I notify you of these changes?

You can call our offices at our toll free number 1-866-340-5559 and speak with a customer care agent during regular business hours or email us at info@providercapitalgroup.com with your changes.

Can I change the day in the month when my payment is withdrawn?

Yes. If circumstances arise where you need to make a date change, you can call our offices at our toll free number 1-866-340-5559 and speak with a customer care agent during regular business hours.

Why does Provider Capital Group’s name appear on my bank statement as I noticed that a payment was withdrawn from my bank account, but don’t recall having made any purchases with this company?

Provider Capital Group provides finance programs to a number of businesses. If you have recently made a product purchase with a monthly loan payment plan and Provider Capital Group’s name is on your bank statement, we are the company providing the financing for your purchase.